Commitment to Customer Satisfaction

Qatar Steel Company has gained a reputation as a manufacturer of superior quality products, designed to meet all international standards. The products are used in almost all the major public and private projects in the region. Qatar Steel has maintained active presence in all the countries in the GCC in addition to being the major player in the domestic market. Major share of the products are distributed through a strong network of traders in GCC, who in turn supply them to project owners/end users in their respective markets.

Strong foresight, diligent market intelligence and efficient execution of plans have been the essence of Qatar Steel’s efforts to stay ahead of competition on product, price, delivery and other service offerings.

The company ensures high sales performance year after year, drawing strength from maintaining close relationships with its customers. While a robust technological network facilitates efficient handling of order management, the company’s sales and shipping operations complement each other by meeting all customer expectations ensuring efficient, reliable and prompt delivery of material.

As part of its relentless efforts to offer the best service to its customers, the marketing wing conducts regular market visits involving feedback sessions, customer satisfaction surveys and promotional activities. It also promptly redresses grievances, if any, through an efficient Customer Relationship Management (CRM) section.